I cannot control my slide show, and the laser pointer and LED illumination light are also not working.

I can control my slide show, and the illumination light is working, but my laser pointer is not working.

I cannot control my slide show, but my laser pointer and LED illumination light are working.

Can I use a USB hub, USB extension cable, or laptop docking station?

What should I do if there are multiple Stagehand remote controls in use in close proximity to each other and the signal of one is interfering with another?

My laser beam and/or LED illumination light is dim and/or flickers.

My laser beam and/or LED illumination light does not stay on long.

My remote control does not work from far away.

Can I control multiple computers with one remote control?

Can I control one computer with multiple remote controls?

Can I carry a laser pointer or use a wireless presentation controller on commercial aircraft?

Can I store presentations on the USB receiver?

How long should the battery last?

Where can I buy a replacement battery?

What do the indications of the USB receiver’s LED mean?

Does Stagehand control a projector?

I’m using Windows Vista and the operating system cannot find the driver for the Stagehand.

What should I do when I first use the Stagehand on Mac OS X and the computer tries to identify what kind of “keyboard” the Stagehand is?

My Mac trackpad does not work when the Stagehand USB receiver is plugged in.

I cannot control my slide show, and the laser pointer and LED illumination light are also not working.
Check the following:

1. Make sure the on/off switch on the remote control is in the “on” position (up).

2. Make sure there is a CR2032 coin cell battery with the printed text face up
inside the battery compartment and that the battery compartment cover is
locked tight.

3. Consider the possibility that the battery might be weak and needs to be
replaced. See Maintenance section of the User’s Manual to replace it.

4. Make sure the remote control is not physically damaged (such as from being
dropped or crushed).

Since the slide show controls, laser pointer, and LED illumination light are all
not working, the most likely cause is one of the above. Although it is possible
that the remote control is not working for one reason and the laser pointer for
a different reason, if the LED illumination light is also not working, it seems
to be a power or damage problem. It is also possible the remote control is
defective, but it is not likely. If nothing works after you replace the battery
and the remote control is not physically damaged, contact us for support.

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I can control my slide show, and the illumination light is working, but my laser pointer is not working.
Since the LED illumination light is still working, it is likely that the laser pointer
has been disabled (accidentally or intentionally). See Operation section of User’s Manual to re-enable it.

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I cannot control my slide show, but my laser pointer and LED illumination light are working.
Check the following:

1. Make sure you have a slide show open and that the slide show responds to
buttons on your keyboard (if it does not respond to the keyboard, it also will
not respond to Stagehand commands).

2. Make sure you are using a Stagehand USB receiver and that the receiver is
fully plugged into the USB port (a solid color LED on the receiver indicates
it has power from the computer, and a flashing LED indicates it is receiving
signals from the remote control).

3. Try a different USB port on the computer.

4. Make sure that when you plug the receiver into a computer the very first time,
you wait for the computer pop-up message to say that it recognizes this new
device and it is ready to use.

5. If you are using a USB hub, USB extension cable, or a laptop docking station,
try instead plugging the USB receiver directly into the computer.

6. Try rebooting your computer (you can try rebooting both with and without
the Stagehand USB receiver left plugged in).

7. Try using your Stagehand on another computer. If it works on another
computer, then the problem on your own computer might be the operating
system, presentation program or version, administrator privileges, or some
other unknown conflict.

8. If the battery is weak (possibly indicated by a dim and/or flickering laser beam
and/or LED illumination light), the RF signal from the remote control might not
be strong enough. Try replacing the battery with a new one. See Maintenance
section of the User’s Manual.

9. Make sure your computer is running a compatible operating system
(Windows Vista or XP or Mac OS X).

10. Mac OS X, some presentation programs, and some versions of PowerPoint
may not respond to certain Stagehand keyboard commands. Check that by
doing the same commands on a keyboard that Stagehand sends and see
how the program responds.

11. Make sure you are using the Stagehand slide show control buttons
correctly per the Operation section of the User’s Manual. Note that the up and down buttons are reprogrammable and might have been intentionally or accidentally reprogrammed.

12. If you have many programs running or many open windows on your computer, try shutting some of them to see if computer memory issues are causing the problem.

13. It is possible that the USB receiver does not recognize the signals (ID code
or channel) from your remote control. If the LED on the USB receiver does not
flash when you send commands from the remote control, the receiver does
not recognize the signals. See Operation section “Reprogram USB receiver”
of the User’s Manual to teach the receiver the ID code and channel of your remote control.

14. Try moving closer to the USB receiver to see if signal distance is a factor.

15. Remove, or move away from, any objects located between the remote control
and the USB receiver that might be diminishing the signal.

16. It is possible another device’s RF signal is interfering. Verify by trying to use
the remote control and receiver in a different location, and if that does not
work, try reprogramming the channel of the remote control (see Operation
section “Reprogram remote control ID and channel” of the User’s Manual).

17. Make sure you have administrator privileges on your computer since in some
cases proper installation might not occur without such privileges.

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Can I use a USB hub, USB extension cable, or laptop docking station?
In principle yes, but you might find sometimes hubs and docking stations do
not work.

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What should I do if there are multiple Stagehand remote controls in use in close proximity to each other and the signal of one is interfering with another?
The Stagehand and its receiver are set to a random Stagehand ID code and RF
channel in the factory, and only remote controls and receivers set to the same ID
code and channel can communicate with each other. It is very unlikely that two
new Stagehand sets would be operating on the same ID code. A much more likely cause is that the USB receiver that is being interfered with has been intentionally or accidentally reprogrammed either to accept additional ID codes or all ID codes. If the former, the offending remote control would had to have been sending a signal at just the time the receiver was being reprogrammed to accept additional ID codes. See Operation section of the User’s Manual for information about how to reprogram the receiver to accept only one ID code and channel and/or a different ID code and channel.

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My laser beam and/or LED illumination light is dim and/or flickers.
Try replacing the battery with a new one. See Maintenance section of the User’s Manual.

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My laser beam and/or LED illumination light does not stay on long.
The battery may be weak, or you may be pushing the button for longer than
Stagehand allows. Both the laser pointer and LED light have automatic off
features to protect against accidental or excessive battery drain. Release and
push the button again to turn it back on.

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My remote control does not work from far away.
The Stagehand has a signal distance of approximately 50 feet but this distance
may vary depending on various factors.

Check the following:

1. Remove, or move away from, any objects located between the remote control
and USB receiver that might be affecting the signal strength.

2. It is possible some other RF signal is interfering. Check that by trying to use
the remote control and receiver in a different location or by reprogramming
the remote control ID code and channel. See Operation section of the User’s Manual.

3. If the battery is weak (possibly indicated by a dim and/or flickering laser beam
and/or LED illumination light), the RF signal from the remote control might not
be strong enough. Try replacing the battery with a new one. See Maintenance
section of the User’s Manual.

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Can I control multiple computers with one remote control?
Yes, if you have multiple sets. See Operation section “Reprogram USB receiver” of the User’s Manual.

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Can I control one computer with multiple remote controls?
Yes, if you have multiple sets. See Operation section “Reprogram USB receiver” of the User’s Manual.

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Can I carry a laser pointer or use a wireless presentation controller on commercial aircraft?
Check with your airline and/or relevant government agency, such as the
Transportation Security Administration (www.tsa.gov) in the United States, to
determine whether there are prohibitions against carrying a laser pointer in
carry-on luggage. Use of the remote control’s wireless functions on aircraft may
also be subject to restrictions.

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Can I store presentations on the USB receiver?
No, the USB receiver is not a flash memory drive.

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How long should the battery last?
The battery lasts for many hours of normal operation but will gradually weaken
over time. Exact battery life depends on how often you use the Stagehand,
how you use it, and whether you turn off the remote control when you store it.
Frequent use of the laser pointer and/or LED illumination light will deplete the
battery more quickly. As a reference, based on the design specifications of
Stagehand, if a presentation control button were pushed one hundred times
per day, the laser pointer pushed ten times per day for 20 seconds, and the
LED illumination light pushed ten times per day for ten seconds, the estimated
battery life would be 100-120 days.

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Where can I buy a replacement battery?
You can buy a CR2032 coin cell battery at Radio Shack and other stores that
sell a wide variety of batteries.

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What do the indications of the USB receiver’s LED mean?
Solid color means the receiver has power from the computer. Flashing means
either it is receiving signals from the remote control or it is providing receiver
reprogramming feedback. See Operation section of the User’s Manual.

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Does Stagehand control a projector?
Stagehand does not control a projector directly. It controls it indirectly by
sending keyboard commands to control the slide show on your computer.

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I’m using Windows Vista and the operating system cannot find the driver for the Stagehand.
Go to Control Panel, Device Manager, right click on Unknown Device, choose Update Driver Software, choose “Search automatically for updated driver software”, then choose “Online” for location.

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What should I do when I first use the Stagehand on Mac OS X and the computer tries to identify what kind of “keyboard” the Stagehand is?
The Stagehand remote control is treated like a keyboard because it sends keyboard commands to the USB receiver. Depending on what version of OS X you have, the keyboard setup assistant may ask you to push any key or a certain key on the “keyboard”. Just push the up or down button on the remote control. If it asks you to identify the type of keyboard, pick “ANSI” (or “US”). If the setup routine seems to get stuck, just try closing the setup screen and check whether the remote control is working. If you need to do the routine again and it is not automatically popping up, go to System Preferences, Keyboard & Mouse, Keyboard, Change Keyboard Type.

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My Mac trackpad does not work when the Stagehand USB receiver is plugged in.
To see whether the trackpad is set to lock when a USB mouse or keyboard is connected, go to System Preferences, Keyboard & Mouse, Trackpad. If the “Ignore trackpad when mouse is present” checkbox is checked, the trackpad will not work when an external device such as the Stagehand receiver is plugged into the USB port.

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